Terms of Service issues with Zune HD (and a fix)

posted on September 15, 2009 by Bryant Zadegan

Just to clarify: this is a selective issue; the scope of this issue isn’t known, but not everyone is seeing this problem. The fix is outlined after the jump for the issue listed below for those of you experiencing it.

In the wonderful world of Zune, all the Zune teamsters, Zune coders, Zune pushers, and Zune lovers are busy celebrating the launch of the Zune HD. That’s not to say there aren’t any snags with which to deal. Case in point: I came across this wonderful screen when I tried to sign into my account under Zune 4.0 for the first time:

zuneterms1

“Great, there’s no terms to which I must agree. I’ll just go ahead and click Accept,” (the result of which you can see after the jump)

zuneterms2

Crap.”

I’ll chalk it up to quick thinking on behalf of Michael Gillet (@Gilly2468) for coming up with the bright idea of signing in online and accepting the terms there. If you’re one of the few people who, for whatever reason, aren’t able to sign into the Zune account for which you may have paid, try signing in via Zune.net and accepting the new terms there (you’ll see your account edit screen when you sign in, which is where you’ll do this). Once you’re done, you can sign back in via the Zune software and voila, life is good again.

7 Comments

Rob said on September 17, 2009 at 5:55 pm:

That’s a good fix – however, I get a PAGE UNAVAILABLE when I try to access my account options. Can sign into and out of the service fine. Very frustrating…

Rob said on September 17, 2009 at 5:57 pm:

Was using Firefox. Once I used IE, everything was fine and the account options were the first thing to pop up.

GD Microsoft. You can’t design web sites for shit….

Jimmie said on September 24, 2009 at 6:28 am:

Where is the account edit screen? I don’t see it when I log onto zune.net. What am I supposed to be seeing once I’m logged into zune.net? Thanks.

Jimmie said on September 26, 2009 at 12:14 am:

I’M SIGNED IN!!!! I had to call Norton so they could unintstall fully their Norton product. After that, I could sign into the Zune software.

Jug said on October 2, 2009 at 9:13 am:

Finally some terms of service that I can agree on.

alisa said on October 6, 2009 at 11:03 am:

Finally got signed in, after days of frustration. Thank you Bryant

Harold said on November 12, 2009 at 2:30 pm:

I tried to connect thru zune.net However, I can’t do it. Page doesn’t provide any answer when I press Accept. Any ideas.
H

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